Frequently Asked Questions
- Do you have a store I can visit to view and/or purchase your items?
We are a home-based online shop only, however we welcome customer visits to our home office, by appointment. back to top
- How long will it take to receive my order?
We will ship your order within 1-3 working days after we receive full payment. Orders are shipped from Western Australia so delivery times vary from 1-10 business days, depending on your location and shipping method selected. Most orders are shipped via Australia Post and include a tracking number, which will be forwarded to you once your order has been shipped. You can then register with Australia Post to receive tracking updates via email. back to top
- What payment methods are available?
Online payments are processed securely via Paypal. PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
You can pay via credit/debit card, direct debit, or using your own PayPal funds if you already hold an account. If you do not have a PayPal account, simply complete your details in the Paypal checkout.
We also accept Direct Deposit. Our account details are available at checkout. back to top
- Do you wholesale your fairy garden miniatures?
We are the Australian and New Zealand distributor for Cicely Mary Barker Flower Fairies, Gypsy Garden Collection and Merriment Collection. We also offer wholesale discounts on some of our other products. Please contact us for more information or apply for an account via the link at the bottom of the page. back to top
- Do you ship overseas?
Yes, to some countries. Please contact us to find out if we can ship to you and for more information on how to complete your order. International orders will be invoiced separately for postage, not at the time of placing the order online. Any applicable customs and/or quarantine charges are the responsibility of the customer. back to top
- How can I protect my miniature accessories from weathering?
Please view our Product Care page for information on how to maintain or revive your items. We're here to help, so if you have a question about a specific item, please don't hesitate to contact us. back to top